You can book appointments online, request your repeat prescriptions, update your contact details, send messages to the practice securely and view your medical record. When requesting repeat prescriptions the normal process of 48 hours notice will still apply.
The online system is very secure and is provided by our clinical system provider EMIS. When accessing the online system, it is highly recommended that you use a computer that has sufficient anti-virus and malware software installed and has a firewall running.
For more information and to register for this service download a copy of the registration form click here.
Watch the video's below showing you how to register and how to navigate Patient Access.
Completing Registration from Surgery Letter
Navigating Patient Access
This video below runs over the benefits of Patient Access
The ability to book appointments and order repeat prescriptions are subject to terms & conditions (see below).
Terms & Conditions
To apply for on-line access to the Practice’s clinical system, patients must complete the application form and declaration contained within this leaflet and return it to reception. Applications are “one per patient”. Acceptance of one member of a family does not imply acceptance of other / further family members. Applications for on-line access will not be
considered for patients who are under the age of 16.
Where access is granted passwords will only be released direct to the patient and not to a
parent (in relation to patients 16 – 18 years) or other third party. Where a parent or other person requires access to the system to book an appointment or deal with the affairs of
another, it is acceptable for that person to provide the password to the third party. The
practice will not provide access detail directly. Where access is refused this will be in writing.
A reason will only be given at the discretion of the Practice Manager.
Where access is granted and the access details provided, it is the patients responsibility to look after their access details. The practice can’t be held responsible should a patient
allow their access details to fall in to the wrong hands. Should this occur the patient must inform the practice immediately so we may deactivate online access to their records.
Patients with a history of non-attendance at pre-booked appointments (without cancelling) will not normally be granted access to on-line appointment booking, however the remainder of the facilities will be considered.
On-line appointments booked are to be cancelled by the patient as soon as it is determined that it is no longer required. The Practice will not allow misuse of the on-line system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental to the availability of the appointment system, or other facilities, a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice, at the discretion of the Partners. Repeat prescriptions may only be ordered where these appear on the repeat list, which is provided to patients on the tear-off portion of the last prescription issued. The request must match the repeat list exactly and must be due. Other items ordered or requested using this facility will not be honoured, and no contact will be made with the patient. Prescriptions ordered outside this guideline must be via reception staff. Address changes are subject to validation after submission. Patients moving outside the Practice Area will be removed from the Practice list in the usual way.
Approved access requests will be notified along with access instructions. Requests for
re-issue of access log-in details will be made in person providing adequate ID is
represented and that the person requesting is the patient.